Tile & Natural Stone FAQs

Why is ceramic tile a better choice than other floor covering materials?

Ceramic tile is the longest-lasting flooring and wall material available. It resists water, abrasion and fading and will not cut, tear, warp, rot or burn.

What is the difference between ceramic and porcelain tile?

Ceramic tile is a blend of clays and other natural materials, mined from the earth, shaped, colored and fired in kilns. Most ceramic tile has either a white or red body color under the glazed and colored top layer. Porcelain tile is made of clay, quartz and feldspar and fired at 2300°F as opposed to 1600°-1800° for ceramic to make it harder, denser, less porous, and less prone to stains. Porcelain has an absorption rate of less than 0.05%, making it suitable for outdoor applications as well as indoor. Porcelain comes in three styles: through-body (color matches from top to bottom), glazed (only top layer has glaze), and color-body (body color is similar though not exact to top layer).

Aren’t tile floors slippery?

Most of our tiles meet or exceed the Americans with Disabilities Act (ADA) recommendations for Coefficient of Friction (COF). This is 0.6 wet or dry for accessible routes, 0.8 wet or dry for ramps.

Aren’t tile floors cold?

We offer electric radiant floor heat systems that can be installed under new or remodeled tile floors. They are especially useful in rooms where you may frequently go barefoot, such as a master bath.

What do I have to do to keep my tile looking new?

A damp mop or sponge should be all you need for daily maintenance; no need for waxing, buffing or polishing. Should you encounter any special problems, we carry a full line of products designed specially for ceramic and stone tiles.

What is the advantage of natural stone tile?

The very nature of natural stone is that no two pieces are exactly alike. Your project will be completely unique. Remember: colors, textures and markings vary from shipment to shipment so you should attempt to view multiple pieces before choosing them and also view your order before it is installed.

Isn’t natural stone difficult to maintain?

Not at all. Once your natural stone is installed, finish and sealer are applied. After that, sweeping and wet mopping are all the maintenance that is usually required. Our staff will be glad to recommend the proper sealants for your stone type.

Sample Request FAQs

How do I order a sample?

Please sign into your account. (If you do not have an account yet, it is free to sign up and access your requests 24/7!) When you see an innovative look that suits your project, click the button that says “Request Sample”. You will then fill out a sample request form indicating what sample(s) you need. If you have any further questions or concerns, send a detailed email to Samples@MidAmericaTile.com.

What delivery methods are available?

Many customers pick up their sample requests with orders from our Elk Grove Village or Romeoville locations. Others find it necessary to request shipping to their office, a project site, or directly to their customer. We can ship via FedEx, UPS, USPS, or with a messenger service. Additionally, sales representatives may deliver the sample(s) to your doorstep.

Where can I pickup my sample request?

To pick up your sample request, please visit Customer Service and ask for your sample, filed under company name and sample type.

How long will it take to receive my sample?

Sample receipt depends on whether the item is stocked at our warehouse or is a special order item. Mid America Tile has thousands of innovative looks available, and many are stored in Elk Grove Village. Whenever possible, customers pick up their samples or a sales representative will deliver to their office. If the item is non-stocked, we do our best to get the samples here on our next shipment from the manufacturer, with lead times from 5-10 business days. If the sample is needed urgently, we will place a special order for you.

What sample sizes are available?

Generally, we offer free 4″x6″ or 4″x4″ field tile samples, and cut swatches of mosaic samples. If you require a full piece, please tell us what size you require for your project or showroom.

How do I make changes to my order after it's submitted?

We know this is a dynamic industry. If your requirements change, please notify us as quickly as possible by emailing Samples@MidAmericaTile.com or call us at 800.325.5679 and ask for the Sample Request Department.

How do I cancel my request?

We know this is a dynamic industry. If your requirements change, please notify us as quickly as possible by emailing Samples@MidAmericaTile.com or call us at 800.325.5679 and ask for the Sample Request Department.